For the purposes of these Terms and Conditions, “We/Our/Us” means KPMS Commercial Limited and “You” means any user of the website at https://www.kpms.co.uk (the “Website”). When You access the Website, You agree to be bound by the Terms and Conditions set out below. Please read the Terms and Conditions carefully. We may change these terms and conditions at any time by updating this page. You should check this page from time to time to ensure that You are happy with any changes. If You do not accept these Terms and Conditions, please do not continue to use the Website. For ease of reference We recommend that You print a copy for Your own records.
Usage Policy
Should the Website be unavailable for any length of time. We will attempt to restore it as soon as it is practical. We will not be liable for any loss or inconvenience suffered by users of the Website when the Website is unavailable.
We accept no responsibility for any typographical errors or technical inaccuracies on the Website that will inevitably occur from time to time. We accept no responsibility or liability for any information on the Website that is out of date. The information provided on the Website is for information purposes only and is not to be construed as advice and as such should not be relied upon when making a decision.
You may download and use materials from this site exclusively for Your own use and not for any other purpose provided that:
• no materials are modified in any way;
• no graphics are used separately from accompanying text;
• the persons to whom You provide these materials are made aware of these restrictions.
The service provided by the Website does not include the provision of computer or other necessary equipment to access the Website. To use the Website You will require Internet connectivity and the appropriate telecommunication links. We will not be liable for any incompatibility of the Website with any of Your equipment, software or telecommunications links, or any costs You incur to enable access to this site.
Privacy
We use the information supplied by You through the ordering page to process and fulfil Your order. This may include some necessary details being given to third parties only to fulfil Your order, e.g. carriers or couriers who deliver the goods to Your delivery point.
We may also use it to tell You about changes to Our services, inform You of special offers and new product promotions that We think may be of interest to You. If You do not wish to receive this information from Us, please uncheck the box on the order form or inform us in writing.
Unless the law requires it, this information will not be supplied to any other third party except as required to process and fulfil Your order. Should You have any questions You wish to ask concerning Your privacy please contact us.
Liability
We shall not be liable for any damages without limitation, indirect or consequential in respect of actions or decisions which have been taken by relying on the information, contained within the https://www.kpms.co.uk site or any linked site.
In particular if You are a business customer We shall not be liable to You for any loss or damage, including without limitation loss of profit, business loss, depletion of goodwill or otherwise (whether direct, indirect or consequential), costs or claims for consequential compensation whatsoever, howsoever caused which arise out of or in connection with this use of this Website.
Nothing in these Terms and Conditions shall exclude Our liability for personal injury or death caused by Our negligence.
Links to Third Party Websites
Should this site contain links to third party sites that are not operated by Us. We do not control their site and as such are not responsible for the quality and accuracy of the content nor does their inclusion imply endorsement of the information therein.
Intellectual Property Rights
The Website and all the materials contained in it are protected by intellectual property rights, including copyright, trade marks (registered or unregistered) and either belong to Us or are licensed to Us to use. Materials include, but are not limited to, the text, design, layout, look, appearance, graphics and documents on the Website.
You may not copy, redistribute, republish or otherwise make the materials on the Website available to anyone else without Our consent in writing.
Product Terms and Conditions
Please read these Product Terms and Conditions as they are legally binding and set out the terms under which We make products available to You.
Pricing and Products
Product Information
We take great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers, however errors may occur. You will find a vast range of information that includes product specifications and copies of manufacturers’ information.
The illustrations and colours are representative only. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at time of publication, but may subsequently change. While We make every effort to ensure that the products shown are as close as possible to the actual specification there may be slight variations due to the nature of the medium.
All accessories are extra unless otherwise stated.
We reserve the right to alter specifications as advised by the manufacturers. If You are in any doubt We recommend You contact the manufacturer concerned who may be able to obtain or assist You further.
You are responsible for checking the manufacturer’s product specification thoroughly before placing an order.
Delivery Policy
Delivery Methods
We use a variety of delivery methods to fulfil the delivery contract including courier, specialist carrier, manufacturer or a specially contracted delivery service. The delivery method We have used will be allocated to Your order when a delivery date is chosen.
Delivery
Delivery will be made to the address specified on the initial order. We can deliver products to mainland UK, Northern Ireland, Isle of Wight and Scottish Isles address from Monday to Friday. (Deliveries to Northern Ireland, the Isle of Wight and Scottish Isles are at an additional cost).
Saturday deliveries may be possible for some smaller items at an additional cost and will be dependant on weight and postcode area.
We regret We are unable to give timed deliveries.
Subject to availability; delivery will normally be 1 – 5 working days from the confirmation of order for smaller items. Most domestic appliances are normally delivered directly from the manufacturers. We will do Our best to ensure delivery within 30 days of Your order. We shall not be liable for loss due to a delay in delivery arising out of reasons beyond Our control.
Accepting The Delivery
All Goods must be signed for on delivery by an adult of at least 18 years old. If You are unable to accept delivery on the agreed date You must notify Us by e-mail or telephone at least 48 hours before the planned day of delivery. If You do not notify Us within this time, or the items have already been dispatched, a failed delivery fee may become payable this would equate to a further delivery charge. Thereafter You are required to contact us to rearrange delivery.
Any shortages must be clearly marked on the delivery docket at the time of delivery by entering the number of parcels received and the number missing. Any losses or discrepancies which should have been obvious at the time of delivery without opening the packaging which are notified later and not recorded at this point will not be considered.
Please note: On occasions deliveries will be made on pallets and the customer is responsibile for the disposal of the pallet should the delivery driver leave it.
Installation/ Asbestos
The working area must be free of Staff/ Pupils whilst any installation is taking place. The area must be clear of students/ staff at the agreed time, failure to do so will incur extra costs. The asbestos register must be available of inspection prior to ALL installations. If the register is not available or inaccurate KPMS will not be responsible. The School/ College will be responsible for the disposal of packaging unless otherwise agreed
We shall not be liable for any fault caused by incorrect installation or installation by non-qualified persons.
Where a product has been installed by KPMS and a scaffold tower has been used, should a fault occur and KPMS need to revisit a callout charge/equipment hire would apply.
Manufacturer’s Guarantee
Wherever possible goods supplied by Us are subject to a manufacturer’s guarantee and to the best of Our knowledge comply with all applicable legislation. This will usually cover the appliance for parts and labour for a period of 12 months from the date of purchase unless otherwise stated in the manufacturer’s product information.
Please note the warranty period may be less than 12 months for specific product types and You are advised to check this prior to purchase. These Terms and Conditions do not affect Your statutory rights.
Faulty and Damaged Items
Damaged In Transit Items (Rejected)
In the event that Your order is visibly badly damaged on delivery, do not accept the delivery and enter on the driver sheet “damaged” along with a brief description of how or where the item is damaged. Ask for and retain a copy of the delivery sheet before returning the goods with the carrier along with the original packaging to prevent further damage.
You must Inform us of any damages within 24 working hours of delivery to enable a swift replacement or refund.
Damaged in Transit Items (Accepted)
If You do happen to accept delivery of goods and discover they are damaged, DO NOT USE THE GOODS. You must inform Us via phone or e-mail within 24 working hours of the date of receipt describing the damage in as much detail as possible, photographs are often a good way to communicate specific damage. To use the goods will be construed as Your acceptance and will restrict Our ability to replace or refund You for the item. You must retain all original packaging.
PLEASE NOTE: For courier companies to accept liability for damage caused in transit We must inform them of any damage within 24 hours of delivery. Therefore, You are required to inform Us within this time period. Any claims made after this time but within 5 days will be subject to Our discretion and thereafter any such claims will be considered unreasonable.
Goods Faulty on Arrival
If Your goods are faulty i.e. “dead on arrival”, You have 7 days to inform Us of the fault via phone or e-mail. When the fault has been verified, You are entitled to a replacement or repair of the goods, or where this is not possible or would result in disproportionate cost to Us, a refund via Your original payment method. If You choose to claim a refund We will issue this once the items have been returned with all accessories and instruction manuals.
Defective/ Faulty Goods
If Your appliance develops a fault or becomes defective and is within the stated warranty period, the following procedures will apply.
If a fault occurs after 7 days of the delivery date the normal manufacturer warranty will apply. In the first instance contact the manufacturer to assess the fault and offer assistance in rectifying the problem. If this does not lead to a satisfactory conclusion You may contact Us via phone or e-mail and We will arrange an inspection to determine whether repair, replacement or a refund is deemed fit.
Trouble shooting
Should You encounter a problem with the item purchased We recommend that Your first port of call is to consult with the instruction manual supplied with the product, as many appliance manuals contain a wealth of information and trouble shooting advice.
If no solution is found please contact Us or the Manufacturer.
TFT/LCD Monitors and televisions
The screen on TFT/LCD displays is made up of a fixed number of thousands of tiny pixels. A 15″ flat-screen for example, has 786423 pixels. Each pixel comprises of three sub-pixels (red, green and blue). Therefore on the 15″display above, there’s almost 2.4 million dots in total. Behind each pixel is a transistor and when a transistor fails it manifests itself as a bright, dark or coloured dot on the screen that stands out from the others.
Production techniques do not guarantee a fault-free screen display and buyers should be aware of imperfections (i.e. a few pixels may be constantly lit or unlit) before ordering a TFT/LCD display. There is an accepted ‘tolerance level’ for each manufacturer by which TFTs may display such imperfections (or stuck pixels) which does not constitute an item as faulty.
Disclaimer
Should any product supplied by Us develop a fault at any time, We cannot accept any liability for losses incurred, either business or personal, including loss of data occurring as a direct or indirect result of any of the fault.
Refunds and Replacement Items
Where a replacement or refund has been deemed appropriate, this can only be processed once the original goods are returned to Us in their original state and condition. All instruction manuals, accessories and cables must also be back in Our possession or the cost of replacing such items will be charged to You.
Goods ordered in error can be returned to us for refund but may be subject to a re-stocking fee and where applicable less any carriage charges incured by ourselves
Retention of Title
All equipment supplied/ installed remains the property of KPMS until paid for in full
Complaints Procedure
We strive to deliver the highest standard of customer care and satisfaction. If You have however been less than satisfied with Our service, please email Us via “Contact Us” on Our web site, or alternatively by post to the address below and tell Us where We went wrong.
Customer Service Department
KPMS Commercial Ltd
Suite 34
Batley Business Park
Technology Drive
Batley, West Yorkshire
WF17 6ER
Tel: 0845 450 9770
Law and Jurisdiction
Sales on this website are governed by English law and any dispute concerning this contract will be subject to the non-exclusive jurisdiction of the English courts.
Company Details: KPMS Commercial Ltd
KPMS Commercial Ltd
Suite 34
Batley Business Park
Technology Drive
Batley, West Yorkshire
WF17 6ER
Tel: 0845 450 9770
Registered In England : 5413159
VAT No. 856-9140-95
